How To Cancel Virgin Active Membership? 2 Easy Ways!

Are you looking to cancel your Virgin Active membership? Whether you’ve decided to switch gyms or just need to cut down on expenses, cancelling your membership is a simple process that can be done in two easy ways.

You can cancel your membership online or in person, depending on your preference and convenience. In this article, we will guide you through both methods of cancelling your Virgin Active membership. We’ll also discuss important considerations to keep in mind before cancelling and answer common questions you may have about the process.

With our help, you’ll be able to cancel your membership and move on to your next fitness journey with ease.

Method 1: Cancelling Your Membership Online

If you’re looking for a hassle-free way to end your membership, cancelling your Virgin Active subscription online is the way to go! First, you’ll need to log in to your Virgin Active account on their website.

Once you’re logged in, click on the ‘My Account’ tab and select ‘My Memberships’. From there, click on the ‘Cancel Membership’ button and follow the prompts to complete the cancellation process.

It’s important to note that you’ll need to cancel your membership at least 30 days before your next billing date to avoid being charged for another month. Additionally, if you’re still within your minimum contract term, you may need to pay an early termination fee.

The amount of the fee can vary depending on your contract, so be sure to check your membership agreement for details.

Now, if cancelling your membership online isn’t an option for you, don’t worry! There’s another way to end your Virgin Active subscription.

Method 2: Cancelling Your Membership in Person

Conveniently, you can personally visit the Virgin Active gym to end your membership. This method is perfect for those who prefer face-to-face communication and want to make sure that their membership is cancelled immediately. You just need to go to the gym and speak with a representative at the front desk.

When you visit the gym, make sure to bring your membership card and a valid ID to confirm your identity. You’ll also need to settle any outstanding fees, such as membership dues or cancellation fees. Once everything is settled, the representative will process your cancellation request and provide you with a confirmation receipt.

Before you cancel your membership, it’s important to consider some factors that may affect your decision. These include your contract terms, the cancellation policy, and the potential consequences of cancelling your membership. Keep reading to learn more about these important considerations before cancelling your membership.

Important Considerations Before Cancelling Your Membership

Before cancelling your Virgin Active membership, there are some important considerations you should keep in mind.

Firstly, review your contract terms to see if there are any cancellation fees or notice periods.

Secondly, check your billing cycle to ensure that you won’t be charged for any upcoming payments.

Lastly, consider freezing your membership instead if you’re unsure about cancelling permanently.

By keeping these key points in mind, you can make an informed decision about your membership.

Review Your Contract Terms

Take a moment to review your contract terms to ensure you understand the cancellation policy. This will help you avoid any surprises or fees when you cancel your membership.

Here are some things to look for in your contract:

  • The length of your contract: Some memberships have a minimum term that you agreed to when you signed up. Cancelling before this term is up may result in fees or penalties.
  • The cancellation policy: This outlines the process for cancelling your membership and any fees or notice periods required.
  • Automatic renewal: Some contracts may automatically renew at the end of the term, so be aware of when your contract ends to avoid being charged for another term.
  • Payment options: Check to see if you have the option to pay monthly or annually, and if there are any fees associated with cancelling.
  • Gym policies: Make sure you’re familiar with the gym’s policies on cancellations, freezes, and changes to your membership.

Once you’ve reviewed your contract terms, the next step is to check your billing cycle to determine the best time to cancel your membership.

Check Your Billing Cycle

You don’t want to be caught off guard with unexpected charges, so it’s important to know when your billing cycle ends and plan accordingly. Virgin Active typically bills on a monthly basis, but your specific billing cycle might differ. Make sure to review your contract or contact customer service to determine your billing cycle.

Once you know when your cycle ends, you can cancel your membership before the next billing cycle begins to avoid any additional charges. If canceling your membership mid-cycle is not an option, consider freezing your membership instead. Freezing your membership allows you to temporarily suspend your membership and payments for a set amount of time, typically up to six months.

This way, you can avoid paying for a membership you’re not using without having to completely cancel and potentially lose any perks or benefits you have with Virgin Active. Keep in mind that there may be a fee to freeze your membership, so make sure to review your contract terms before making a decision.

Consider Freezing Your Membership Instead

If you’re not using your Virgin Active membership for a while, consider freezing it to save money. This means that your membership will be temporarily suspended, but you won’t need to pay the monthly fee.

Freezing your membership is a simple process, and you can do it online or by visiting your local Virgin Active club. To freeze your membership online, you’ll need to log in to your account on the Virgin Active website and click on the ‘Freeze Membership’ button. Alternatively, you can complete a form at your local club and hand it to a member of staff.

It’s important to note that there is a fee for freezing your membership, but it’s usually much less than the monthly fee you would pay otherwise. So, if you’re not sure whether you want to cancel your membership permanently, freezing it may be the best option for you.

Now that you know about freezing your membership, you may have some questions about cancelling it altogether. Don’t worry, we’ve got you covered. Keep reading to find out the answers to some common questions about cancelling your Virgin Active membership.

Common Questions About Cancelling Your Virgin Active Membership

If you’re considering cancelling your Virgin Active membership, you may have some questions. What will happen to your unused sessions? Will you receive a refund? What will happen to your personal training sessions?

Virgin Active has policies in place regarding these issues, so it’s important to understand them before making a decision. Don’t hesitate to reach out to your local club or customer service team for more information.

What Happens to My Unused Sessions?

Don’t worry about losing your unused sessions when canceling your Virgin Active membership, they will be refunded to you. Here are a few things to keep in mind regarding your unused sessions:

  • The refund amount will depend on the number of unused sessions you have left.
  • The refund will be processed within 14 days of cancellation.
  • You can request to have the refund credited back to your bank account or receive it in the form of a check.

Any sessions that were booked but not attended will still count towards your total number of unused sessions. If you have any questions about the refund process, don’t hesitate to contact Virgin Active’s customer service team.

So, now that you know your unused sessions will be refunded, you might be wondering if you will receive a full refund of your membership fees. Let’s take a look at that in the next section.

Will I Receive a Refund?

Now that you know what happens to your unused sessions, you may be wondering if you’re entitled to a refund. The answer largely depends on the terms and conditions of your membership agreement.

If you’ve paid for your membership upfront, you may be able to receive a refund for any unused portion of your membership. However, if you’re on a monthly payment plan, you may not be entitled to a refund. It’s important to review your membership agreement and contact Virgin Active’s customer service team to understand your options.

As you consider your refund options, keep in mind that you may also have the option to freeze your membership instead of canceling it. This could be a good option if you plan to return to Virgin Active in the future.

Next, we’ll discuss what happens to your personal training sessions if you decide to cancel your membership.

What Happens to My Personal Training Sessions?

You may be wondering what’ll happen to your personal training sessions if you put your membership on hold or switch to a different package. The good news is that Virgin Active has a flexible policy. You can continue using your personal training sessions regardless of any changes to your membership plan. All you have to do is inform your personal trainer of your preferred schedule. They’ll make the necessary adjustments to accommodate your needs.

However, it’s important to note that your personal training sessions are subject to expiration within a certain period of time. This means that if you don’t use them within the allotted timeframe, you may lose them altogether. To avoid this, make sure to schedule your sessions regularly. Also, communicate any changes to your trainer as soon as possible.

With a little bit of planning and flexibility, you can continue to enjoy the benefits of personal training. Even if you need to make changes to your Virgin Active membership.


Congratulations on taking the first step towards cancelling your Virgin Active membership! Whether you want to switch to a different gym or simply can’t afford the fees anymore, cancelling your membership can feel like a daunting task.

However, with these two easy methods, you’ll be able to cancel your membership in no time. If you prefer a quick and hassle-free process, cancelling your Virgin Active membership online is the way to go. On the other hand, if you want to speak to a representative in person, you can visit your nearest Virgin Active club and cancel your membership there.

Whatever method you choose, make sure to consider any important factors before cancelling, such as contract terms and cancellation fees.

Overall, cancelling your Virgin Active membership doesn’t have to be a stressful experience. With these simple steps, you’ll be able to end your membership with ease and move on to your next fitness adventure. Remember, taking care of your physical and financial wellness is important, and cancelling your membership if it no longer serves your needs is a smart decision.

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