How To Cancel Zalora Order? Return & Refund Policy!!

Are you feeling regretful about a recent purchase you made on Zalora? Don’t worry, cancelling an order and getting a refund is possible with Zalora’s Return and Refund Policy.

However, it’s important to understand the policy and follow the necessary steps to ensure a smooth and successful return process.

Zalora’s policy allows for returns within 30 days of receiving the item, as long as it is in its original condition and with the tags still attached. Items that are not eligible for returns include undergarments, swimwear, and personal care items.

It’s important to note that Zalora does not offer exchanges, so if you want a different size or item, you will need to cancel the original order and place a new one.

With these guidelines in mind, let’s walk through the steps of cancelling and returning an order on Zalora.

Understanding Zalora’s Return and Refund Policy

So, you wanna know how to return and get a refund for your Zalora order? Well, lucky for you, their return and refund policy is super straightforward!

If you’re not satisfied with your purchase, you have 30 days from the date of delivery to return it for a refund or exchange. The item must be in its original condition with tags and packaging intact.

To initiate a return, simply log in to your Zalora account and go to ‘My Orders’. From there, select the order and item you wish to return, and click ‘Return’. You’ll then be asked to provide a reason for the return and choose whether you want a refund or exchange.

Zalora will then provide you with a shipping label to print and attach to the package. Once you’ve prepared your return, all you need to do is drop it off at your nearest post office or courier.

Zalora will process your return within 14 days of receiving the item and issue a refund to your original payment method. And that’s it! You’re now ready to prepare for your return and send it back to Zalora for a hassle-free refund or exchange.

Preparing for a Return

Get ready to pack up that item you’re not completely satisfied with and send it back to the seller. Before initiating the return process, it’s important to prepare the item for shipment. Make sure that the item is in its original packaging and has all the tags and accessories that came with it. Zalora has specific guidelines for returning items, so make sure to read them carefully before proceeding.

One important thing to keep in mind when preparing for a return is the condition of the item. Zalora only accepts returns for items that are in their original condition, meaning that they have not been worn, washed, or damaged in any way. To ensure that your return is accepted, make sure that the item is in the same condition as when you received it.

To make the return process as smooth as possible, it’s also a good idea to keep track of your order details and shipment information. This includes the order number, tracking number, and the date that you shipped the item back to the seller. Having this information on hand will make it easier to track the progress of your return and ensure that you receive your refund in a timely manner.

Now that you’ve prepared your item for return, it’s time to initiate the refund process. Keep in mind that there are specific steps that you need to follow in order to receive your refund, so make sure to read Zalora’s guidelines carefully.

Initiating the Refund Process

Once you’ve ensured that the item is in its original condition and has all the necessary tags and accessories, you can proceed to initiate the refund process.

First, log in to your Zalora account and go to the "Orders"section. Find the order that you want to return and click on the "Return"button next to it.

You will then be asked to choose the reason for return and provide additional details if necessary.

After submitting your return request, Zalora will review it and send you an email confirmation within 1-2 business days. This email will contain instructions on how to pack and ship the item back to Zalora. Make sure to follow these instructions carefully to ensure that your return is processed smoothly and without any delays.

Once your item has been received and inspected by Zalora, they will initiate the refund process. The exact timeline for the refund depends on your payment method, but it usually takes around 5-10 business days for the refund to be processed and reflected in your account.

In the meantime, make sure to check your email for updates from Zalora regarding your return and refund status.

To ensure a smooth return and refund process, there are a few tips to keep in mind. These include double-checking the item’s condition and packaging before shipping it back to Zalora, keeping track of the return shipment’s tracking number, and reaching out to Zalora’s customer service team if you have any questions or concerns.

By following these tips, you can ensure that your return and refund process goes as smoothly as possible.

Tips for a Smooth Return and Refund Process

Before returning an item, make sure to double-check the product information before making a purchase. This ensures that you’re getting the right product and can avoid any potential issues.

Additionally, always check the status of your order and refund to ensure a smooth return process.

Finally, when providing information for the return and refund process, make sure it’s accurate and complete to avoid any delays or complications.

Double-checking Product Information Before Purchase

Ensuring that all product information has been thoroughly reviewed before making a purchase is crucial for avoiding any potential issues with refunds or returns. Here are some tips to keep in mind when double-checking product information before placing an order:

  • Check the product description: Make sure to read the product description carefully to ensure that the item meets your needs and expectations.

  • Look at the product images: Take a good look at the product images to ensure that the item matches what you’re looking for.

  • Check the size chart: If you’re purchasing clothing or shoes, make sure to check the size chart to avoid any sizing issues.

  • Read customer reviews: Reading customer reviews can give you valuable insights into the product’s quality, sizing, and overall performance.

  • Look for any additional information: Check for any additional information that may be relevant to your purchase, such as shipping details or warranty information.

By taking the time to double-check the product information before making a purchase, you can avoid potential issues with refunds or returns.

Once you’ve placed an order, the next step is to check the status of your order and refund.

Checking the Status of the Order and Refund

Now that you’ve made your purchase, it’s natural to feel excited and curious about the status of your order and when you can expect it to arrive. Fortunately, checking the status of your order and refund is easy, and can be done in just a few steps.

First, you can simply log in to your Zalora account and go to the ‘My Orders’ section. Here, you’ll be able to see the status of your order, whether it’s ‘processing’, ‘shipped’, or ‘delivered’. If your order has already been shipped, you can also track it using the tracking number provided. If you have any concerns or questions about your order, you can also contact Zalora’s customer service for assistance.

Order Status Description Refund Eligibility Refund Amount
Processing Your order is being prepared for shipment Yes Full amount
Shipped Your order has been shipped and is on its way Yes Full amount
Delivered Your order has been delivered to your address Yes Full amount
Cancelled Your order has been cancelled either by you or Zalora Yes Full amount

Now that you know how to check the status of your order and refund, the next step is to ensure that you provide accurate and complete information when requesting a refund.

Providing Accurate and Complete Information

Make sure you double-check all the information you provide when submitting your request for a refund, so you don’t miss out on the chance to get your money back and avoid any unnecessary frustration.

When filling out the online form for cancelling your order and requesting a refund, make sure to provide accurate and complete information. This includes your order number, reason for cancellation, and any other relevant details.

If you provide incomplete or incorrect information, it may delay the processing of your refund or even result in your request being rejected. Additionally, if you need to provide any supporting documentation, such as photos of a damaged item, make sure they’re clear and of good quality.

By providing accurate and complete information, you can ensure that your request for a refund will be processed smoothly and quickly.


So there you have it, cancelling and returning your Zalora order is not as complicated as it sounds. Understanding their return and refund policy is crucial for a smooth and hassle-free process.

Remember to prepare your items for return properly and initiate the process as soon as possible. If you encounter any issues or have questions, don’t hesitate to reach out to their customer service team. They’re always ready to assist you and provide solutions to your concerns.

With these tips in mind, you can confidently shop at Zalora and enjoy their wide selection of fashion and lifestyle products without worrying about the return and refund process.

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